Other Services
We do lots of things related to the Internet of Things.
Application Hosting
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You deserve peace of mind.
Our ability to host and manage complex cloud-scale applications in today’s 24/7 world gives you the freedom to focus on your business and have peace of mind that your IoT solution is “always on.”
02
Your custom application.
Application hosting makes your IoT applications available through a high-performance remote cloud infrastructure, accessible by users globally across the Internet. Your applications are hosted online so that you can lower your costs by paying only for what you use, enjoying seamless and painless upgrades in functionality, and integrating easily with your existing data and systems.
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Turn-Key Solutions
We offer application hosting not only for the IoT applications we build, but for the complimentary services required for the solutions. These complimentary services typically include things like data archiving, message brokers, the ability to send and receive text messages, emails, etc.
Additionally, we’ll take care of it all so you can focus on your business instead of managing the application and all its parts. You can choose from hosted services in dedicated or shared-tenant environments on Amazon AWS or other cloud or “bare metal” providers. We offer a 99.99% availability commitment, backed by our SLA, plus 24/7/365 support.
24/7 support
We keep an eye on everything.
The network is the workhorse of all things IoT. With our 24/7 monitoring and support, you won’t be left in the dark.
01
Advanced IoT application monitoring
We utilize state of the art technology to keep a watchful eye on your IoT application, reporting up/down/degraded status to facilitate a proactive approach towards problem remediation. Our 24 x 7 x 365 network operations team provides the human element of support, escalating active or potential problems to carriers, following up on tickets, and ensuring problems are resolved in a timely manner.
Monitoring infrastructure and application health
Responding to events and alarms, including from third-party providers
Troubleshooting connectivity issues
Intrusion detection to ensure the network remains secure
Managing access control and firewall rules
Optimizing network performance
Remote management of gateways and devices
Managing and deploying software patches and security updates
Backing up and archiving data, including for risk and compliance purposes
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Network monitoring and event detection
We will monitor your end-to-end service infrastructure for potential outages and/or service degradations. Our network operations team proactively monitors these assets, allowing us to predict and prevent outages of your IoT application by performing corrective action.
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Incident Management
Telecom carriers and network service providers can be difficult to communicate with and slow to deliver results. By outsourcing the management of your carrier-related incidents to our network operations team, we take those responsibilities off of your plate, and leverage our years of experience navigating their processes and procedures to deliver results quickly and efficiently.
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Always Available, Phone, Chat, or Email
We are staffed 24 x 7 x 365 to provide around the clock US-based support services. The network operations team is equipped to deliver support services regardless of when they are required.
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Reporting and Analytics
Our advanced software solutions allow us to report on virtually any metric monitored for an organization. Having the data available to analyze allows you to make more informed decisions when it comes to your IoT application.
Turn-key solutions
We can handle it all.
You can count on us to do absolutely everything you need to keep your solution up and running. IoT as a Service℠ is a collection of fully customized services that go beyond the development and hosting of your application – if there is anything that is required to make your solution operate that is not in your wheelhouse, we’ll handle it for you. Some of the services we offer include:
Procuring, configuring, and shipping hardware as needed
Setting up and monitoring the network
End-User Customer Support
Logistics
Assembly
Kitting
Provisioning
Configuration
Testing